Terms of the agreement

The present agreement regulates the general conditions governing the purchase of services provided in the present website by BUSTINS JEANS, a the commercial name under which COSTA BRAVA JEANS, S.L. is operating, with CIF (tax ID number) B05409347 and business address at Galerías Neptuno, 23, C.P. 17250 de Platja d’Aro (Girona).  

On buying any of our products and/or services, the CLIENT expressly accepts and is governed by the following clauses, and by the conditions of access and use of our website and its privacy policy, accessible through the link “Privacy Policy”.

The CLIENT states that they are legally capable of signing an agreement.

The present agreement is permanently accessible in the legal notifications in our website; it can be downloaded in pdf format at the moment of signing the agreement.

For any query or proposal, please contact us on the telephone (+34) 972.82.60.19 and/or by the e-mail info@bustinsjeans.com

 

  1. PRICES AND TAXES

In exchange for the product and/or service acquired, the CLIENT expressly agrees to disburse the amounts specified at the time of purchase in relation to the prices established on the website www.bustinsjeans.com for the specific products.

The products offered on this website are subject to Value Added Tax (VAT), which is INCLUDED in the prices indicated for each product.

Transport and delivery costs are NOT included in the price; these will be added at the end of the purchasing process.

Once the product has been chosen, prior to the confirmation of the order and payment thereof, the final price of the purchase will appear on the screen, including VAT (Value Added Tax) along with the handling, packaging and shipment costs of the product purchased, which will be shown on the purchase order on buying the product and on the invoice, except when the buyer has decided to pick the product up in the shop.

Any product or service that has not been specified as being included in the description will be excluded.

 

  1. PURCHASE PROCEDURE

Orders can be made on our website only by private individuals older than 14 years of age, and by companies.

Our website provides details of all our products in an individualised manner. The procedure for making and transacting the reservation is indicated on the website; the following simple steps must be followed:

  1. Choose the product to be purchased.

 

  1. On selecting the product, this can be included in the Shopping Basket; you can then keep shopping or transact the order.  

 

  1. In order to transact the purchase, if you are accessing our website for the first time, you need to fill in a registration form with your personal details and to create a personal user account. When you have completed this step you will receive a message on the e-mail you gave confirming that the registration has been done correctly. If you are already registered as a user, to continue with the purchase you only need to type in your user name and password, which you gave for your initial purchase. The user name and password are personal and correspond to the person who registered; this person is exclusively responsible for the custody thereof. You can use your account to manage any information that we provide or to modify or update your personal details. 

 

  1. Subsequently, the order is verified, the articles chosen are described and the total price is calculated.

 

  1. You must select a delivery option which can involve a delivery to your home or picking the purchase up at the shop. 

 

  1. It is also necessary to provide an address for invoicing and one for delivery of the products purchased. The same address can serve both for invoicing and delivery.

 

  1. Once all the steps have been followed, you will have to tick a box to show you have read the terms and conditions of sale.

 

  1. The website will provide you with the means to make the payment, depending on the system you have chosen in each case.

 

  1. Once you have provided your details for payment, you will have to confirm the purchase by pressing the “Confirm Purchase” button.

 

  1. Once you have hit the “Confirm Purchase” button an e-mail will be sent to you confirming the order and giving information on the delivery process. 

The CLIENT acknowledges that the photographs and descriptions of the products on our website give an approximate idea of the products and/or services provided and that these can be slightly different. The descriptions and illustrations of the products offered on this website serve only to give general information. 

 

  1. AVAILABILITY AND DELIVEY

The products offered by BUSTINS JEANS can be bought from anywhere in the world, but they are available for distribution exclusively in Spain (Iberian Peninsula) and the Balearic Isles.

The orders will be processed once the payment has been correctly made.

Under normal circumstances the products appearing on our website are available for immediate delivery with the aforementioned deadlines. The products sold by BUSTINS JEANS will always be governed by their availability, which shall be indicated specifically on our website for each article; if one of these were to be unavailable, the client will be duly notified.

If, once the order has been placed, the product required by the CLIENT were to be unavailable, they will be duly notified and offered another similar product at the same price and with the same quality. Nonetheless, if the CLIENT were not interested in the alternative product, BUSTINS JEANS will reimburse the amount paid and will inform the client of the means and times of the reimbursement. 

As a general rule, the maximum date of  delivery or for picking the product up at the shop, once we have confirmed that payment has been made, and provided that stock is available, will be from 2 to 4 days. Delivery or pickup shall only be made on working days (Monday to Friday).

These delivery dates are approximate and can in no case be binding for BUSTINS JEANS.

We recommend that the CLIENT notifies us of their preferences with regard to delivery times on filling in the details for the order.

The delivery will be made by the shipper, together with a delivery, note at the address indicated on the order; the client must sign this document on receiving the delivery.

If the delivery cannot be made because the addressee is absent, the carrier will get in direct contact with the  CLIENT, and will give clear indications of the steps to be followed. If the delivery were not possible because the wrong address had been given, the cost of resending the order will be covered by the CLIENT.

BUSTINS JEANS is not liable for delays in deliveries of products if these are caused by the shipper. 

In order to keep you informed at all times, you will be sent an e-mail confirming your order.

 

  1. PAYMENT AND PAYMENT DEADLINES

The following forms of payment will be accepted:

  • Credit and Debit cards: The transaction will be done by direct contact with your bank through the payment gateway.

 

  • Bank transfer: paying the full amount of the purchase into the current account indicated (CaixaBank).

 

  • Paypal: The transaction is conducted directly through the payment gateway.

 

  • Bizzum – Apple Play: a The transaction is conducted directly on the platform managed by Bizum or by Apple Play and the corresponding bank. The user only needs to type in their telephone number and password in order to make the payment.

Once payment has been made you will receive a confirmation e-mail.

BUSTINS JEANS has no knowledge of your credit card details. All our payment systems are totally safe.

Payment is prior to delivery of the product and BUSTINS JEANS will not provide the product until we have received payment. BUSTINS JEANS reserves the right to cancel, whether temporarily or permanently, delivery of the products in the event of any issue relating to payment thereof.

 

  1. INVOICES

When the corresponding payment has been made, you will receive a confirmation e-mail, along with the invoice for your purchase. If the CLIENT wishes, they can ask for the Invoice by e-mail in paper format by contacting us at the address info@bustinsjeans.com

The CLIENT is responsible for confirming receipt of any notifications and for informing us of any modifications in their personal details; BUSTINS JEANS is exonerated of any liability arising from this circumstance.

 

  1. GUARANTEE/WARRANTY

All our products are subjected to a quality control process and are guaranteed by the manufacturer against production defects for a two-year period as from the date of purchase. The guarantee covers any fault in manufacture, design or material, although disconformity should be expressed within two months of discovering the defect. The guarantee only covers defective products. It does not cover impacts, inappropriate use or any defect not caused by the supplier or a flaw in the product. During the guarantee period, the CLIENT can return the product and we will repair or replace it. The transport costs resulting from returning products under guarantee will NOT be borne by the CLIENT.

The document containing the guarantee is the invoice.

 

  1. RETURNED PRODUCTS

The present conditions  referring to the return of our products are not applicable in the event of exercising the right of withdrawal.

Notwithstanding what is established in Clause 8 of the agreement referring to the right of withdrawal, returned products will only be accepted or changed in the event of manufacturing defects, damage during transport or errors in delivery. In any case there is no need for 15 days to have transpired from the moment the defect is discovered; packaging and accessories must be included. Prior to acceptance, the existence will be verified of a manufacturing or packaging flaw, as opposed to inappropriate or negligent use, manipulation or storage. Returned products must always be accompanied by the delivery note or the invoice.

Both in the event of goods returned due to manufacturing or packaging defects, or of an error in the order, the CLIENT will be offered, where possible, an alternative replacement without any extra cost; the client will not have the right to any form of compensation. Any costs arising from the shipment of the repaired or rectified products will be covered by BUSTINS JEANS.

In any case the refund will be subjected to prior examination by BUSTINS JEANS to inspect the condition of the returned goods and to ensure that the conditions of sale have been complied with.

BUSTINS JEANS reserves the right to reject returned goods notified or sent outside the established time limit, or products that are not in the same condition as when they were received.

Return of products will be notified by means of an e-mail to  info@bustinsjeans.com explaining the reasons and causes for returning the goods. Likewise, the name, surname and reference number of the order should be provided. Once the request has been received, we shall process it duly. 

 

  1. RIGHT OF WITHDRAWAL

You have the right to withdraw from the present agreement within 14 calendar days with no justification required. The withdrawal deadline will expire 14 calendar days as from the moment when you or a third party acting on your behalf, different from the shipper, took material possession of the goods.

In order to exercise your right of withdrawal, you must notify us at BUSTINS JEANS (COSTA BRAVA JEANS, S.L.) Galerías Neptuno 23, C.P. 17250 de Platja d’Aro (Girona) or on the following e-mail info@bustinsjeans.com of your decision to withdraw from the agreement by means of an unequivocal notification (for example, a letter sent by post, a fax or an e-mail). You can employ the following withdrawal form although it is not compulsory to do so.

Model of the withdrawal form

To the attention of:

BUSTINS JEANS (COSTA BRAVA JEANS, S.L.)   

Galerías Neptuno 23

17250 de Platja d’Aro (Girona)    

infos@bustinsjeans.com  

I hereby inform you that I am withdrawing from the purchase agreement relating to the following article or product:

Order received on:

Name of the consumer:

Signature of the consumer

Date

 

 

In order to comply with the withdrawal deadline, it will suffice that the notification in this sense is sent before the corresponding deadline expires.

Consequences of withdrawal:

In the event of withdrawal from the agreement by you, we will refund all the payments received without undue delay and always within 14 calendar days as from the date on which you informed us of your intention to withdraw from the present agreement. We shall proceed to make the refund by the same means that you employed to make the initial transaction, unless you have expressly stipulated to the contrary. Whatever may be the case, you will not incur any expenses as a result of the refund.  

The CLIENT will cover the direct costs involved in returning the goods, and the cost of picking them up will therefore be deducted, except in the event of defective articles or an error we have made in the delivery.

We inform you that the refund will be withheld until we have received the goods or products, or until you have presented proof that they have been returned, depending on which occurs first. 

Once you have notified us of your intention to withdraw, the goods must be returned or directly delivered to BUSTINS JEANS (COSTA BRAVA JEANS, S.L.) Galerías Neptuno 23, C.P: 17250 de Platja d’Aro (Girona), with no undue delay and in all cases, within 14 calendar days from the moment you notified us of your decision to withdraw from the agreement. The deadline will be considered to have been met if the goods are returned before the date thereof. 

The goods or products returned must be in perfect condition, presenting no damage; they must not present any deformation or signs of wear or stains. You will be responsible for the depreciation in value of the goods as a result of handling the goods in an inappropriate manner.

 

  1. IMPLEMENTATION OF THE AGREEMENT AND MODIFICATIONS OF THE PRODUCTS AND/OR SERVICES

The present Agreement will become binding when the purchase is paid for and when the CLIENT has been sent an e-mail confirming and describing the purchase.

BUSTINS JEANS reserves the right to modify in any way the characteristics and conditions of our products, in order to improve them and if this benefits the CLIENT.

 

  1. OBLIGATIONS OF THE PARTIES

BUSTINS JEANS agrees to provide the CLIENT with the products purchased, with the greatest diligence in providing the service and maintaining the necessary facilities for the network to function, availing to this end of a team dealing with technical and software issues. 

The CLIENT agrees to use the services provided to them in good faith, complying with the laws in force in all matters and respecting the rights of third parties; the client also agrees to pay for the service chosen in the period and the manner established in the conditions of this purchase agreement.

BUSTINS JEANS does not guarantee that the conditions and availability of the service referred to in the present agreement will be uninterrupted due to the possibility of issues arising in the Internet, breakdowns in software systems and other unforeseeable circumstances. The CLIENT therefore agrees to accept these circumstances within reasonable limits, thus expressly waiving the right to make any claim against BUSTINS JEANS for any contractual responsibility for potential faults or errors in the service provided under the present agreement.

 

  1. COMUNICATIONS

All notifications between the parties will be issued preferentially by e-mail. The CLIENT is responsible for confirming receipt of any notification and for informing BUSTINS JEANS of any modification of their details; the latter is exonerated of any responsibility deriving from this circumstance. If the CLIENT makes any modifications, they should inform BUSTINS JEANS by means of the e-mail or telephone indicated on our website.

In compliance with section 21 of Law 34/2002 on Services of the Information Society and Electronic Commerce, we inform you that our commercial notifications and any information relating to our website and to the services provided therein will be by the e-mail you have given us, which can be revoked. Whatever may be the case, you have the right to reject our commercial mails; this can be done by sending an e-mail to info@bustinsjeans.com  indicating in the message the word “UNSUBSCRIBE”.

 

  1. COMMITTMENT, ACCEPTANCE AND VALIDITY OF THE AGREEMENT 

The CLIENT has read and accepted the legal conditions of use and the privacy policy of the website.

The CLIENT acknowledges that they have understood all the information referring to the services provided by our website, as well as all the conditions and stipulations contained in the present electronic agreement; they therefore accept that this is sufficient to prevent any error on signing the present contract, and therefore expressly accept all stipulations contained therein.

The CLIENT is fully aware that the present agreement will be accepted and executed when they provide their personal details and click on “Purchase” in our website, and that the agreement will be formalised when the service is paid for. 

 

 

 

  1. APPLICABLE REGULATIONS

The present agreement is of a commercial nature, and will therefore be governed and  interpreted according to Spanish laws.

If there were to be any kind of discrepancy or conflict between the parties in relation to the interpretation, content or execution of the Agreement that cannot be resolved by mutual agreement, the Parties will be subject to the competent the courts or tribunals.

Furthermore, we provide our clients with the following link to access the European Commission’s online platform for resolving litigations.  

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

 

  1. PERSONAL DETAILS

The agreement requires you to fill in forms showing your personal details in order to transact and manage the orders and, if you give your consent, to send you commercial information on our services. Provision of these details requires previous approval of our  Privacy Policy.

 

Attention: The present General Conditions of Purchase were updated on  12/05/2021. We can modify them at any moment, and change the prices and services we offer.  Please check the date of issue every time you access our website in order to ensure that there has been no change that might affect you.